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frequently asked



q: How does this work?

Choose your Character Type and configure your service order you are interested in on our website and fill in your details. Once your order is received, it will be assigned to one of our expert teams and you will be contacted to begin service. Wait times vary with queue length but generally within 24 hours.

q: Is this legit? How do I know this isn't a scam?

We are a fully licensed and registered business in our home state. The best way to get comfortable with our service is to read the reviews of others. If still wary, a play with order is often a good way to get to know us a bit better. We take customer satisfaction and service very seriously and will do anything we can to ensure a quality experience.

q: Do you guarantee all services?

We guarantee all services that we provide, including flawless trials and heroic Raids with challenge. Custom orders and special cases are subject to revision but will be clearly communicated in advance.

q: How and When will I be contacted after placing my order?

Our teams will contact you both before and after your service to coordinate details. We prefer text message but will also email if needed at the number or address provided on your order. When we play for you, often a security code is required which will be the first point of contact after order confirmation. Sometimes there are cross ups in email info or text reception, in this case the best way to contact us is via chat or email on the website.

q: How long until you start my order?

We operate on a first come, first served basis. We offer Priority and VIP service in case you need your order done sooner. It is difficult to give an exact time but we guarantee all orders placed before 1pm EST on Sunday to be complete before reset. We will often be able to complete orders placed after that cutoff but can not offer a guarantee as such.